Office Max Complaint - Officemax rewards are a scam
I want to generate bad publicity for OfficeMax here and tell the rest of the world my horrible experience with them (never do business with them again). The rewards they issued me failed at every step of the process and it takes a boxing match just to receive it, because Customer Service is both rude and unhelpful. A manager had just hung up on me - I was trying to escalate the priority of my complaint so I would not have to write this, but she instead hung up on me. Here is my experience: I bought an expensive printer from OfficeMax, only because they promised a reward.
Me being naive, I signed up for MaxPerks and bought the printer. They didn't honor the MaxPerks reward, despite it being on their advertisement, so I sent over 10 emails, in the span of 3 months, for them to honor the MaxPerks reward. It eventually came, but at the cost of 10-emails, numerous phone calls, and 10 hours of my time. With the MaxPerks rewards, I ended up ordering some items online (that OfficeMax cancelled! false advertising) and I ended up getting a replacement gift card. I ordered another item online (that OfficeMax cancelled yet again!) and they sent another replacement gift card.
Seeing that the online order is an incredible failure, I go to OfficeMax to buy another item using this gift card. After a 30 minute drive, they tell me that the gift card has 0 balance. I call immediately and I was promised that within 48 hours, the card would have its balance and I would receive an e-mail, another hour or two lost. 6 days later, nothing.
Subsequently, I call OfficeMax and ask to speak to a manager. She says all she can do is do a feedback form for an "inconvenience". I was upset, an inconvenience? 12 hours, do you know how much I make per hour that it's an "inconvenience". After a few more minutes, she tells me she cannot do anything, I make sure she actually noted my complaint, and in the middle of doing so, she hangs up on me. OfficeMax - I've dealt with Customer Service with BestBuy, Victoria Secret, Staples, OfficeDepot, Amazon, and they were able to easily issue me gift cards. I never had to escalate it like this. So, I am telling anyone who reads this, beware of OfficeMax. They lie and cheat to take your money. They ignore the voice of the consumer. Please everyone, share your story here.