LG Complaint - Lousy LG quality - oven and refrigerator
Having made the mistake of filling our kitchen entirely with LG appliances three years ago, on the recommendation of BEST BUY, these products, while initially looking sleek and appealing, are very shoddily made, with plastic parts that break far too easily.
THE OVEN - the on switch on the electronic touch pad finally gave up the ghost after months of intermittent problems. After the usual runaround on the phone with the "800" number, we finally located a local repair service. The guy arrived and quickly diagnosed the failure as a bad relay in the start-up mode. I had foolishly assumed that a replacement relay could be "plugged in". No such luck however, even though it looked like an easy solder job, the whole circuit board had to be replaced. Here we lucked out - the guy happened to have one - otherwise they were on a 3-week backorder! The cost of the part was retail $178 and the labor was $55 for the service call and $65 for the board swap - all of 20 minutes. I was able to negotiate a discounted cost for both parts and labor.
This is pathetic on a unit as expensive as this, and only THREE years old! Our previous oven lasted 15 years without incident.
THE REFRIGERATOR - Functionally this has been OK, except it takes forever to freeze if the freezer is loaded up. The problem is the cheap plastic rollers on the drawers. The drawers don't slide easily, and if you apply any pressure at all, the rollers break off. These parts you can order on line, so we didn't have be held to ransom by greedy service companies.
So far, the other appliances' washer, dryer and microwave have remained operational, but we are holding our breath.
One of us is in Real Estate, and the other in Sales where we have many opportunities to recommend or bash these kinds of products. I also have an LG phone that has been a problem, and I have avoided buying any of LG's video and audio products.
In a highly competitive market, LG needs to improve their product sourcing quality, or they will lose significant markrt share.