Ramada Complaint - Where the mice sleep
FREDERICKSBURG, VIRGINIA -- My husband and one year old baby checked into this hotel at 9:00 PM. Our first impression of the room was it was small, nothing fancy. At 11:30 PM we pulled the sheets down to go to bed and was thoroughly disgusted. Mice droppings were found covering the pillows, bed sheets, and all along the head board. When we turned one of the pillows over, we discovered mice urine covering the pillow and pillow case. Upon further review of the room, under the bed we discovered white mold growing. The lounge chair in the room had a broken right arm that was so loose, it's a wonder it didn't break when we leaned against it. With the conditions of this room, it's obvious no one had cleaned it in a very long time. Our visit was further disappointing when we contacted the front desk. Their only offer was a smoking room, or a room with double beds. We are not smokers and do not want our baby exposed to the carcinogenic residue left over from previous visitors. We had a king size bed and were being asked to downgrade to a double bed when the situation was obviously a result of the hotel's lack of cleanliness and concern of the health of its guests. Needless to say, we immediately checked out and ended up missing the event in town that was the purpose of our trip. Neither my husband or I have ever had such a disappointing stay in a hotel.