INDIANAPOLIS, INDIANA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I own a 2000 Ford Expedtion. Sometimes I wished I had never bought this SUV. I will tell you I have had more problems with this SUV. It has been to the dealership too many times for repairs. I have had to replace the brakes twice the idle arm three times, the electric dashboard once, the inside door had to be fixed, the axle or differential in the back was leaking and the seals had to be replaced, the airbag light kept coming on, alternator once the emergency brake lines had to be repaired. Now the dealership says that the engine is blown and the radiator needs to be replaced. The dealership says it will take 6,000 dollars to fix the engine. I have a problem with this because we had no warning that there was anything wrong with the engine. We had no service engine light come on. The only warning we had was that the engine started knocking when we were coming back from Nashville, TN. When we got the Expedition home we parked it and then drove it to the dealership on September 6,2004 to be looked at on September7,2004. The problem is that my Expedition has 83,000 miles on it. The dealership says it is not covered under any type of warranty. I feel that I have a Lemon of a car. I have nothing but problems since I got this Expedition. I have had one person call and ask about it and I keep telling them it is a terrible car and they say there is nothing they can do. Anytime I call the service center they say will take down what you say and nothing ever happens. I feel that I have been mislead by Capitol City Ford and the Ford Company. This is not Ford Qaulity if it is I would hate to see what happens if there is no quality. I am so disappointed in Ford at this time. The bad part about all of this is that my husband has a 99- F150 and has only had to have the brakes fixed. So you can see that I feel that I have a lemon of a card. As a result, of all of the problems I an stuck with this car because it is not worth what I owe on it. I am the first owner of this car. This Exepedition has been nothing but a money pit for me. The problem is the company saus it is not their problem and the dealership will say there nothing they can do. As a consumer you will just have to pay to have it fixed. I have a better warranty on my heat pump that runs 365 days a year. I did buy a seperate warranty for the Expedition through the dealership and that warranty was for 75,000 miles or 5 years as you can see it is out of warranty. Another thing is that there were no warning lights to come on to let me know there was anything wrong with my Expedition. I took the Expedition in the dealership right before the 75,000 mile warranty was up. At that time they said nothing about something being wrong with the engine. They had to replace the electronic dahsboard because I lost the lights on it. I would have thought if there was a problem then something would have trigger the check service engine light. The check engine light has never came on for anything. I feel that Ford should stand behind their product. I feel that my Expedition has been nothing but a lemon of a Suv. When I did take the Expedition in to be serviced for a day, it usually took between 2-5 days to get my SUV fixed because they didn't have the parts to fix it. The other problem is that I have paid $713 dollars a month for almost five years and I do not own the Exepdition becasue it is a lease. I will have to pay Fifth Third 20,000 dollars to buy it because it will cost me to much to turn it back into them. I have talked to Capitol City Ford and they are of no help to help us out with thiese problems. They were the compnay that set up the lease for us through the bank. I feel that my husband and I have been mislead by all of them. They also charge me for repairs on my SUV when I had a warranty and then gave me some of my money back. I feel that I have a lemon of a car and nothing has been done about because no one will help you. Everyone else blames another person no one wants to take responsbility for the Expedition and all of the problems we have had with it.
As a resolution, I would like the following:
I feel Ford should fix my engine on my Expedition and they should help be get out of the car because of us being mislead by their Dealership. I really just want the Expedition to be fixed and for them to take responsibility for the SUV being a lemon of a car. I just need some help because everyone says it is your problem not our problem.
Please contact me if you need more details regarding this incident.