Uhaul storage,victoria,bc Complaint - Uhaul storage facility

Review by tired of being ripped off. on 2010-01-16
VICTORIA BC CANADA, CALIFORNIA -- In December 2009,my unit had a leaking pipe. it destroyed some of my posessions. they gave us one month free rent. we gave them a key for the meintnance guy to do the repair. now January we went back. the assist. manager, gave me the key after some dumb broad, told my husband they lost it. well I went back in there to pry it from them myself. We went up to the unit and to our surprise found that half the non-damaged boxes were, all flattened and damaged.7 in total. the assist. manager told me he didn't know who was in our unit or how the boxes were further damaged. so not only do they not secure your property,"keep safe" keys. but they lie and don't take responsibility for there employees actions. as a result of my posessions being damaged "Twice",I will be sueing for my ir-raplaceble items, I'm forced to take as a loss. aswell as the f'in headache theve put our family through, while lying through there teeth about this whole matter. we would never ever use or refer Uhaul to anyone period.
Company Response on 01/20/2010:
My name is Maria Palmisano and I am with U-Haul International. I first want to relay my apology for the inconvenience you experienced at our U-Haul Center. I will be forwarding the information you provided to our Regional Office for the Victoria, BC area to ensure proper procedures are being followed locally. If you wish to file a claim regarding a loss, you can contact Republic Claims Insurance Company at 800 661-1069 or direct at (905) 560-0018. It is through communication with our customers that we realize which programs work and which areas need attention. If you have further concerns you can reach me at maria_palmisano@uhaul.com.
Comments:3 Replies - Latest reply on 2010-02-02
Posted by Skye on 2010-01-16:
Why did you not request another storage unit for your belongings? I would not want strangers roaming around my valubles, along with a leaking pipe.

Sorry your stuff was ruined.
Posted by Anonymous on 2010-01-16:
I don't think it's reasonable to give your key to strangers (including working staff) for any reason. They had the key for 2 months and you weren't concerned? I would have made time to be there when the unit was being repaired or at the least let the contractor in and gotten a name and company he worked for. This one, I believe, come back to you.
Posted by dionayass on 2010-02-02:
good luck in getting any money from them.

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