Dell Computer Corporation Complaint - Don't buy Dell! - studio xps 8000
LAVERGNE,, TENNESSEE -- We purchased a computer just after Thanksgiving. On New Years Eve we finally got the monitor. In checking with our Fed Ex number we were notified that the computer should arrive on January 8. On January 9 we found out that the package was damaged and shipped back to Dell. On the 11th we called Dell to inform them on how I was unhappy with their performance so far and inquired upon their actions. They said that they would be sending me the computer only. When I told them that I had not received the mouse, keyboard and speakers, they agreed to send them. On the 13th I got a package from Dell. It had a Studio mt... not the studio xps that I had ordered. Also I was still missing the mouse, keyboard and speakers. The invoice said that I did not order them. I called Dell that day and they agreed that the above parts were ordered but were not shipped, but I was shipped the computer that I ordered. The studio mt was not even available on their ads. They even asked me how I was able to order it. I was given the option of accepting the inferior computer that I did not order or send back the equipment sent. On the 14th I spoke with a return specialist for an hour and 10 minutes. Throughout this entire process I never got 1 call or e-mail from Dell about my order. I guess they don't care about customer satisfaction. The computer went back to Dell on January 15th. I won't feel comfortable about this whole situation until they have their outdated computer back and I have my money. I feel that this is an example of bait and switch and will be contacting the state department of consumer affairs. Dell sucks!