AirTran Airways Complaint - Outright voucher fraud
I was on a flight from Boston to Atlanta. AirTran had overbooked the flight and announced that anyone who would volunteer to give their seat up would receive a free round trip from AirTran. Great for me; I had flexible plans. I gave up my seat, got a voucher sat around the airport for an extra 8 or so hours.
Fast forward 9 months. I'm trying to redeem the voucher for another Boston-Atlanta round trip (typically <$200 value). AirTran refuses to honor my voucher because they say "there's no record of you receiving a voucher." Their records show that I was booked for the earlier flight, got a boarding pass, surrendered the boarding pass, got a boarding pass for a later flight and took the later flight. But they simply will not accept that they gave me a voucher. After 2 hours on the phone with them, they finally offer to let me redeem my voucher for a free one-way trip.
This is just outright fraud, outright lying on the part of AirTran. And their phone agents want to yell at me when I tell them about it.
IF I ever fly AirTran again, and they try to offer vouchers for people to give up their seats, I will tell every living soul in my vicinity how AirTran issues these vouchers and then refuses, quite abruptly, to honor them.
And then, you have to wonder about AirTran's overall integrity. You trust airlines to do small things right, and big things right. Small things would be: give you good pretzels, be at least pleasant when they talk to you, not abuse your checked-in bags. Big things would be: keep the planes in good working order, not let terrorists on the plane, and ***HONOR THEIR WORD AND THE WRITTEN DOCUMENTS THEY ISSUE***. In my opinion, once they've demonstrated that they are not able or willing to fulfill any of their major obligations, then it seems like you'd have to worry about how well they fulfill the rest. In other words, if AirTran is going to be this cavalier about reneging on bedrock issues of solvency, I absolutely cannot trust them to safely maintain a fleet of planes.