Sensory Sound DJ Complaint - Horrible - They Took My Money and Ran - No Service - No Response
I paid in full for a Videographer to video tape my wedding. The videographer showed up and taped the wedding and reception. Then a month after the wedding I had not heard anything so I started calling A Sensory Sound to find out about the status of my two DVDs.
They put me into the voice mail of a person named "Jeremy" who never returned my phone calls. I repeated this effort 10 times. Jeremy never returned one phone call. I then started calling the sales line to request to speak to a supervisor. I was promised multiple times that a manager would return my phone call. No one ever did.
After another month I was contacted by the videographer who said that no one ever paid him for the work he did, so he still has the raw footage. So, he suggested I try to get my money refunded.
I called the company again and relayed this to them, and they still promised me that someone would call me back, but no one ever has.
So, they have my money - they didn't pay the person they hired to do my video, left him out in the cold and left me out in the cold. The worst thing about this is - it's my wedding memories....I can't go to another store and get them back. These people are heartless thieves. Do NOT DO BUSINESS WITH THEM!!