Marriott International Complaint - Overbooked with guarantee
SAN ANTONIO, TEXAS -- I made a reservation 8 weeks in advance specifically for a two bedroom, two bath suite so our family could be together. On arrival at 4 p.m. September 4, 2004, we were informed that the Residence Inn was overbooked. Check in time is 3 p.m.? I thought there would be a suite held especially for us since I had confirmed beforehand. We ended up with two rooms not even close to each other which made communication a hardship. The halls were extremely noisy during the night and loud music from who knows where played until the late hours.
I feel we are owed another night.