Chili's Informative - Shrinking Portions
ORMOND BEACH, FLORIDA -- As our custom a friend and myself frequent either Chili's or Cracker Barrel before we go to the movies. We have been doing this for years. Jan 10,2010 we went to Cracker Barrel and it was so packed there were no parking spots in the lot. We decided to go back to Chili's and the parking lot was almost empty, great! Yeah, right. We ordered the south western cobb salad as we have been doing for quite some time.
When they came out I asked the waiter why they appeared to be smaller. He said
they were being server on 11" plates instead of 12". The plate was shallower also. There was very little lettuce, and the amount of garnishes (bacon, egg, cheese, etc) was much smaller. The fried chicken breast seemed to be the same as always. The manager offered to bring us more of anything we wanted when I complained to her. I asked her why the price did not reflect the smaller portions, she said "they" thought the salad was too large because some people could not eat the whole thing and they were throwing too much salad away?!?!
I, myself and my friend were not in this category, and what difference does it make if people do not eat what they pay for. I have never heard anybody complain about getting too much food for their money.