Dish Network Complaint - Product Grade: C, Customer Service Grade: F
Terrible Customer Service:
They were ok until I 'upgraded' to HD and this DVR thing two years ago. The installer installed a clearly used antenna (big scrape on it) and mis-wired the receiver (I fixed that) but at least it worked. Sadly, I was informed when I ordered it that I would have HD in two rooms, but the installer chuckled and said it wasn't set up like that. So far not so good.
For two years I put up with random mistarts and and delayed service but it worked ok. I would have given it a C grade.
Three weeks ago it finally stopped working... now I was at the mercy of their 'customer dis-service' department. The first guy gave me instructions over the phone that literally took 16 hours to complete. The second representative informed me the first one didn't know what he was doing, and ordered me a 'new' unit. When it arrived it was clearly 'refurbished' and installation did not work. The third representative assured me that I needed a third receiver as the DVR units sometimes had problems and inplied that the first and 2nd reps did not know what they were doing.
After a week and a half I called to find out where the 3rd receiver was. The fourth representative was very nice and told me the 3rd representative never ordered the unit or anything else. I told him I was done with this and he then told me he would cut the bill in half, put $30 in my account, and overnight a 'new' receiver to me.
Well of course it has not arrived... the credits not awarded... the bill not 'cut in half' and I'm pretty disappointed.
Honestly this is the worst customer service I have ever endured. One thing the recession has done for most businesses is make them focus on customer service but for some reason Dish Network is stuck in the past.
I'm done and I will get Direct TV or Comcast next and keep my fingers crossed.
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