Nextel Complaint - my story minus my nervous breakdowns from this provider
ARIZONA -- This is a letter to corperate
I am writing you in regards to your service and customer service.
I live in arizona and my husband lives in california.He is in the navy. My husband purchased us two phones from a nextel in California on July 24th. An i710 and a i530. We have a two year contract.We met in Yuma Az so I could get the phone from him. His work scedule could not let him come home and I needed the phone for my business. I am a hairdresser and take appointments from my customers using the cell phone.
When the phone numbers got transfered from Verizon I could not get service in my salon. anywhere I went in the salonthe phone said no service calledcustomer service and they put in a network ticket to fix the phone. They said it would take up to 72 hours before they would contact me. So, for 3 days I had to run outside to take appointments and call them back (which is not free) in the heat of summer. 110 degrees plus! After 3 days went by I called them and they said everything was working fine. It was not! I continued the proceess of dropped calls, no service, walking outside to take appiontments, calling Nextel, and I also went to a store to get my phone reprogramed. It was useless! I then went to a Nextel and exchanged my phone for a i710. I waited for over 1 1/2 hours for the manager to get back from the bank because the man working there did not know how to do an exchange. The same thing was happening with this phone too. Every third day I would call nextel and tell them and they always had an excuse until the third network ticket was ordered. When I called back, another 72 hours later the woman said she'd be straight with me and told me I would not be getting service in my place of business.She sugested I get another carrier. By this time it was the 15th of August and my husband was out to sea. I could not change phone carriers without him and especially be without some sort of service while he was out and have it disrupt my businees so I kept up with the droppped calls and no service ( alos in my home in mesa) until he got back so we could get another carrier. On the 24th of August I went to the offices of nextel and told them what has been happenimng and that i needed end my contract. They took my phone, looked at it for over two hours, told me it wasnt working and gave me another brand new phone and told me everything is solved and to try it before canceling. It turned out it was the same! My husband finally came home on the 4th of September and we cancelled the service with you. After 3 dropped calls to your customer service and explaining 3 times over what was happening , William, a c.s. rep. was very rude and said we still have to pay 400.00 for the termination fee. He would not transfer us to a supervisor and told us its our fault for waiting so long even after explaining the cercumstances. In closing I want to state that I do not feel I have to pay for the termination of both phones due to the fact that THEY DID NOT WORK!!! Nor at my home or business. I have no reason to change carriers out of the blue. Obviously they did not work. I can not run a business running outside everytime someone calls me, to have dropped calls,and no service sping up on me while Im trying to make appiontments with my customers. Its unprofessional.I am spreading the word about your lack of service and customer service to my friends, family, and customers so they wont have to live the Hell I did.I am also sending a copy of this to the Better Business Bureau and will request that you wave the termination fees. (MY original to the company is better and I did spell check. Ha )I also have 12 other stylists working with me and they have told their customers about Nextel and so far we have talked 20 people that we know of for sure out of going to nextel. Im sure there are plenty more that we dont know about. The word is spreading fast.But, not fast enough for me