US Airways Complaint - Unethical Airlines
I don't understand how airlines can call reward travel "rewarding" any more. In addition to paying 37500 miles for a roundtrip domestic travel from Phx_NYC, I was charged a total of $105 for booking within 14 days of travel.
It doesn't end here. Unfortunately, I had to cancel my trip due to unavoidable reasons. US Airways charged me another $150 as the cancellation fee.
In essence, I paid $255 to redeem my miles.
Despite clocking over 20000 miles over the past month on US Airways, none of the customer service reps (Alexis, Alicia and Jason) offered any help. They all slapped the rule book at me. I am appalled by the unethical and unreasonable fees that the airlines are charging the passengers and getting away with.
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