24 Hour Fitness Complaint - Declining Quality - 24 Hour Fitness Membership
BEAVERTON, OREGON -- I've been a 24 hour fitness member in the Portland, Oregon area for about two years. When I first joined I noticed all clubs in my area were "Sport" clubs, referring to a specific level of service. I frequently used several locations in my area along our local lightrail system. Over time, I've noticed that that managers at most of the clubs change often, some of the friendly maintenance staff who used to be around are more scarce, and equipment it falling into long-term disrepair. To give you an example, emergency exit doors with issues will churp several times a minutes. While your lifting weights at 5am this can be annoying. So I notified staff over a 3 month period and nothing was done, emergency exit door cherps away like it has for a while. Another example broken equipment stays broken for a long time. Cardio equipment is often down for 1-2 weeks. Audio and TV features of cardio equipment is broken then never repaired even after multiple written complaints handed to club managers in person. Inevitably, I purchased my renewal pre-paid membership understanding that equipment breaks, and needs to be down for repair. Unfourtanately the standard of repair is the bare minimum -- if its unsafe its either removed or fixed. Several of the clubs on my area are falling into disrepair. Mall 205 frequently has broken plumbing, Hollywood has broken plumbing and chronically broken equipment, dirty conditions, and staff who are arrogant. When complaining about a drinking fountain that was broken for 6+ months I told them they could have replaced it several times. The new strategy is to upgrade clubs to "super sport" level clubs, this involves renovations and additions of square footage. Then the customers get to pay more for access to the same facility with the same issues. While this does involve some new equipment, if they maintain it the same way the problems will be the same. I plan to leave 24 hour fitness as soon as my prepaid membership ends and head on over to LA fitness. Don't play their games -- the customer only matters when they are about to pay after that the customer is irrelevant.