Ashley Furniture HomeStore Jacksonville FL Complaint - Worthless Customer Service
JACKSONVILLE, FL -- My boyfriend and I looked around MANY furniture stores looking for a sectional. We went into Ashley Furniture in Jacksonville, FL the week after Thanksgiving. We found a leather sectional that we liked, talked with the sales associate and agreed to purchase the sectional. We asked the sales associate when it would be delivered and he gave us a date of Dec 19th. We thought "Great, it will be here before Christmas". YEAH RIGHT! I get a phone call from a customer service representative from Ashley (right before the Dec 19th deliver date) who says the order has been pushed back until the first week in Jan. I was very disappointed but agreed.
The first week of Jan comes and goes with no sectional so I take it upon myself to call and see what the hold up was. I called Ashley Furniture and they tell me I need to call another # (which ended up being the "headquarters" for Ashley Furniture). They tell me they called me and gave me a new delivery date of the first week in Jan to which I told them it was past the first week in Jan. The lady told me she would call me back the following week ( I called on a Fri and she said she would call me on Mon). Mon came and went and no phone call. I call the next day and speak to another lady at the "headquarters" who tells me because the sectional I ordered was a new product sometimes the orders get pushed back. Wait..I WAS NOT told this when buying the sectional. She told me she would give me a call back the next day with an EXACT date of delivery. I expressed my dissatisfaction with their policies and bad customer service during this phone call. She simply apologized and told me she would get back to me. It took EVERYTHING for me NOT to go off on this woman. She did call me back the next day and told me the truck was coming that weekend although she couldn't promise it would be delivered by the weekend...HUH??? She then calls my boyfriend (not me) to ask him which day he would like delivery (they gave us either Sun or Weds). Now mind you, my boyfriend hadn't spoken a word to these people so he had no clue as to when the furniture was being delivered or if it was even going to BE delivered). We chose Weds because we were going out of town that weekend.
I was so mad at this point that I went online to find another customer service # but instead I find a Consumer Affairs # for Ashley Furniture. I call that # and proceed to tell the lady on the other end about my dissatisfaction with their company. She tells me she can't help me because each Ashley Furniture is independently owned and I will need to call the "headquarters"!!! Are you kidding me?? Long story short--today is Tues Jan 19th and my furniture should have been delivered a month ago. All I get is a simple apology for their lack of professionalism, the run around and their poor customer service. I would have cancelled the order but was afraid I wouldn't get my $2300 back. I am going to the store once the furniture is delivered to see if I can do anything about this. I found another lady who posted a complaint from the same Ashley store in Jacksonville, FL on this website. I am also sending this complaint and the other lady's complaint to the State Attorney General's Office. These people ought to be ashamed of themselves.