Two years ago we purchased and installed the Frigidaire Microwave FMV156DCG. After a period of time we experienced a problem with the plastic vent grill located above the door. The plastic became brittle and started breaking into chunks. I contacted Frigidaire about the problem and was told that it wasn't covered under warranty even in the warranty period. I was told that I could purchase the part for around $60 dollars. I also just received notice in the mail that my warranty period would be up very soon and Frigidaire asked if I wanted to extend my warranty. I contacted Frigidaire again and said what good would it do to extend the warranty when they wouldn't even replace a plastic part. Finally Frigidaire responded and sent me the plastic grill so I could replace it at no charge. After the experience I was still somewhat disappointed in the warranty process that the only reason they replaced the part was because I said I would wait to see what they would do before I paid more money. I ultimately didn't purchase the extended warranty. One week later I noticed that the front push pad control panel was actually moving back and forth in the lower right hand corner. Thinking that perhaps a screw was off the back I followed the Frigidaire schematic and removed the panel. To my surprise the only thing holding the touch pad in place again was another piece of plastic about 1/16 of an inch thick. It had broke too and allowed the push pad to float around. Thinking perhaps I could purchase the part to fix this I was again surprise to find that it cost $116 online. If Frigidaire continues to use cheap plastic parts I will never purchase one of their products again.
Here is the actual response from Frigidaire on the plastic Grill.
> From: web. email@example.com [mailto:web. firstname.lastname@example.org]
> Sent: Tuesday, November 24, 2009 7:01 PM
> To: Todd XXXXXXXXXX
> Subject: Re:Customer Service Issues
> You may locate a local authorized parts distributor at http://www.
> frigidaire.com/support/parts.asp. If you would like to purchase parts
> directly please call 1-800-599-7569. We accept Visa, MasterCard and
> If you would like to view parts manuals online please visit http://www.