Hewlett-Packard Company Informative - Terrible Printer Installation
Following the directions our new printer would not down load. After a 4hr phone call with support, we were sent to buy a new USB cable.(which did not come with the printer) Another 1/2 hr wait to re open our existing ticket. My husband was then on the phone till 1am until they figured it out. It was not the cable but our anti virus that was blocking the install, which I did ask about on the first phone call from 4 till 8pm.
They took over our computer and we had to pass the phone around for hours. It was a terrible night.