Dyson Complaint - Awful Service and Worse Customer Care - Dyson DC 17 "Total Clean"

Dyson DC 17 "Total Clean" - Complaint

Review by TCS on 2010-01-19

This vacuum is not cheap $480.00 + $40.00 extended service plan at Sam's; and you would expect more for the money.
The switch broke so the beater would not operate properly.
I called Dyson, was advised by them that the vacuum was under warranty. I was told to take it to Dyson's authorized service center, which I did (an hour's drive).
That was over a month ago. It is still not repaired; and the service man has explained that Dyson sent the wrong part(s) and he does not get any satisfaction when he contacts Dyson.
I called Dyson's "Customer Service" line last week and a surly customer care person told me that it was not their fault. I persisted and was then told that Dyson would check on the problem and call me back.
That of course never happened.
Today I called the Customer Service again, and after waiting for 15 or so minutes on hold was told by an even more surly customer representative that the first representative was wrong and that would be a "breach of contract". I asked to speak with a Supervisor; and after another 15 minutes on hold was told that there was no supervisor, and she would have one call me back. Fat chance. I have heard nothing.
This is dismal. Dyson should honor their promises.