Qwest Complaint - Trouble changing long distance provider
I had a very difficult time changing my long distance provider from Qwest to another company. I changed to a new company, and Qwest said they had all the info. entered in correctly on their end - the PIC number, company name, etc., but I still was not able to make long distance calls. They claimed the problem was not on their end and must be with my new long distance carrier. I was getting very inpatient and frustrated after 6 total calls made in one morning! I called my new provider and verified again my account info., and they assured me that they sent Qwest all of my info. 3 weeks earlier, but stated that they were not receiving any long distance charges with Qwest for some reason. They believed that Qwest had a "block" on my account, not allowing me to change my long distance company (they said other customers had reported the same problem with Qwest in the past). After hours of being on hold and with back-and-forth phone calls with Qwest, it took a representative from my new long distance company to call Qwest, and along with myself, we had a three-way conference call, and this issue FINALLY got resolved. It turns out Qwest DID NOT have the correct PIC number entered in my account, which they had earlier reiterated that they did. I think they finally corrected the problem because I had a representative on the phone with me from my new long distance company. In my opinion, I think Qwest wanted me to be so frustrated and blame my new carrier for not receiving long distance services, that I would just end up going back with them and paying their monthly fee (my new carrier does not charge a monthly fee - only charges for calls made). I was very furious at this "mistake" from Qwest, and wonder if it was actually intentional.