Ashley Furniture Complaint - WOW...that's all I have to say
GRAND FORKS, NORTH DAKOTA -- So two weeks before Christmas my husband and I went to buy our new bedroom furniture set for our gift to each other. We picked out what we liked in the store and then proceeded to pay for it. First of all they didn't have one of the pieces we originally wanted. So we settled for something else. We paid and got a delivery date of 2 weeks out. I made sure to take off of work to be home for the delivery. They got here and THEN informed me that they didn't have all the pieces they needed to put the bed together...and they were just going to leave it at that. So I called the store where I purchased it from and asked what was going on. She had to call me back of course.... 3 hours later she called and said the clerk had forgotten to order the posts to make up the frame... and that it was going to be an additionaly 97 dollars. I said no way am I paying that. I got this taken care of and set up a NEW delivery date for those posts and then went to enjoy the furniture I did have. After looking closely I saw that the nightstand had been dropped and was split up and the chest of drawers was MISSING STAIN AND FINISH down the side of it. BOTH things that they should have noticed. So I called back and they informed me that they would replace these things when they brought the bed posts. So then they show up the next time and put the bed together and exchange only the night stand... I get home to find out that they had told my father in law that the chest didn't come in and they don't know when it will either. SO... I call them BACK... at this point I am really mad and needing some compensation. She proceeds to tell me she can give me 5% off my next order and will schedule a new delivery date for when the chest DOES come into stock, this was after she said she would call me back the next morning and didn't....NOT ONCE DID THEY EVER CALL AHEAD TO TELL ME THINGS WERENT COMING...which still pisses me off. So to top it all off... after going and inspecting the bed I realize that my camera that was on the nightstand that they replaced is now missing. I have searched my ENTIRE house looking for it even though I KNOW it was there that morning and it is GONE. So I call the company today and the manager will "get back to me".... YEAH RIGHT. So are they going to compensate me for my camera? I'm sure not... and I get 5% off my next purchase...do they ACTUALLY think I will EVER buy there again?