Direct Buy Complaint - Direct Buy... 3 Years Of Thousands $$$$$$ Down The Drain!!! - The Most Stupid Decision Ever Made...

Posted by The_Judge on 2010-01-19:

The point is good though......the OP admitted some fault but gave details of the crap he's going through. Hope it works out for him that all damage is repaired and gets back what he's out for money.

Posted by PepperElf on 2010-01-19:

good point or not
no one really likes reading all-cap letters

i'll read it when it's been changed

Posted by The_Judge on 2010-01-19:

I don't really like alot of things but I roll with them. If you can't be bothered to read a review and give it merit because it's in caps, I just have to shake my head. (shaking head now)

Posted by PepperElf on 2010-01-19:

it's part of getting people to understand that, even with a valid point, making it readable will mean they have a better response.

doing all caps is a bit like shooting your foot off.

Posted by momsey on 2010-01-20:

Um...am I reading a different review than the others are? I don't see "all caps" anywhere. Did the OP change it?

Anyway, this is a good review. I always see the Direct Buy commercials and wonder what kind of deal it is. Thanks to reviews on this site, like this review, I know to just stay far, far away and do business the old fashioned way!

Posted by justthefaxx on 2010-01-20:

Direct Buy always sounded like a scam to me. Even their commercials are ridiculous. Good luck with your situation.

Posted by Slimjim on 2010-01-20:

While Ive never been sure of the value of a buying group for consumers, I honestly do not come away with a lot of info from this rant. Ok, so there are some discontinued products still in their warehouse. So don't buy that line then. The dishwasher was defective. How is that Direct Buys issue? It was a Frigidaire(nuff said) the poster chose. Direct Buy sells good brands too, don't they? Is $250 insane for a year membership? I don't know. I guess if you don't buy anything to offset it, but then, if you are not making heavy purchases continually, why would anyone belong to a buying group at that point at all then?

Posted by Ponie on 2010-01-20:

I really don't get the point of this complaint. Funny (strange, not ha-ha) a Direct Buy commercial just aired on the TV I have on in the den. No doubt this 'group' is not for me. I just don't make that many high priced purchases to justify the membership fee.
At times I've been skeptical of a commercial or mail offer but decided to take a chance on it anyway. Sometimes it turns out to be just what the poster found. But I don't write a complaint about it. I knew what I was getting into at the very start so I consider it a lesson learned. I'm even gullible enough to play the slots at a casino.

Posted by superbowl on 2010-01-20:

Other than the suspect testimonials posted by Direct Buy I have yet to see anyone rave about this company. Direct Buy has nothing going for it that I would ever be interested in.

Posted by Jennie5092 on 2010-09-09:

I am, unfortunately, a Direct Buy member. My membership is with the Direct Buy in Springfiled, MO and my contact person there is Brent Fesperman. FYI: Missouri has a 3-day cooling off period, meaning that you can cancel your membership in the first three days. Contrary to what I was told, I did not receive my log-in information to the super, top secret, members only Direct Buy site until the three days had passed. The day I received it I contacted Brent Fesperman to tell him that I did not want this membership because it was not what he had represented it to be. He would not cancel the contract and basically politely told me that he was going to stick it to me. I ordered kitchen appliances, 3 items, through Direct Buy. After waiting weeks, which I expected, I received a shipping date. This date was changed four times. Two of these changes were made the day before the order was scheduled to ship. So I sat in my re-model project with literally no kitchen for weeks. (With 3 kids... fun) Finally, I was able to cancel the order and receive a refund for the money I had paid. But the point, from a legal view, is that the order, made in good faith by the consumer, was not delivered and that there is significant evidence that Direct Buy is not acting in good faith. I am now looking for anyone who is interested in joining me in legal action to remedy the situation with Direct Buy. I would have been happy to just cancel my membership and forget the whole thing but as this has not been an option, it appears that legal action is the only alternative. I have been told that it would be helpful to begin gathering information and contacts. I expect that this will take approximately two to three months. By that time there should be ample information gathered with which to proceed through an attorney. Today I will be researching the complaint process through the Better Business Bureau as well as the Attorney General. I would be happy to share this information with anyone who may need it as I've been informed it could be useful to me later. I am now posting my contact information and encourage you to contact me through whatever means you are comfortable. Yes, I have posted my telephone number on the internet. Whatever it takes to remedy this, I intend to see it through. It's the principle of the matter. It is not right and I don't intend to be ripped off and take it lying down. So, please feel free to contact me:

Jennifer Waschenbecker
114 North Street
Houston, MO 65483
417-967-5092
jennie@mndreamhome.com

Posted by Ponie on 2010-09-10:

Jennie, I agree Direct Buy has given you terrible 'service.' I wonder about your statement regarding the '3-day cooling off period.' It may vary state to state, but I was always under the impression this held true only for door-to-door sales or something similar. In this case, you approached them about membership and this may not apply for you. However--lots of luck!