CBM Computers Complaint - CBM Computers in San Mateo destroyed my one year old IBM Laptop

Review by petitemiss on 2010-01-19
SAN MATGEO, CALIFORNIA -- On 12/7/09 I brought my IBM Lenovo laptop to Omar Shaaban, Owner of CBM Computers at 235 E. 3rd Ave., Suite 201 in San Mateo, CA, phone 650-638-0231. It was fully functional except that it had no sound. I thought it might have a switch turned off and I wanted him to find out why it had no sound. Otherwise, it was working perfectly. He was also going to install a virus protection program for me. After one week, I called Omar and he informed me that the laptop needed a $300.00 motherboard. I told him I could not pay for that repair. I asked him to just install the virus protection and then I would pick it up. He informed me that it was not working now. I asked him to put it back the way it was when I brought it to him, to install the virus protection and I would pick it up. He said it was not working now after they tested it and he could not restore it without the motherboard. I left several more messages for Omar to fix the laptop. He had his young son, Malek, call me and almost demand that I pick up the laptop. I told him I would not until it was working. Now, I've left several more messages for Omar and he won't return my calls.

I would like to be compensated for my loss of my IBM Lenovo laptop which cost me about $1400 about one year ago. I estimate it is worth between $700 and $900 now. Also, in addition to full compensation for my loss of my laptop, I would like the actual laptop back so I can destroy it to be certain no one can access my personal information and passwords stored on the hard drive.
Comments:2 Replies - Latest reply on 2010-01-21
Posted by warddw1526 on 2010-01-20:
I am curious with it only being a year old, was it still under the manufacturer warranty? If so, why did you not contact them?
Posted by Critical_level2 on 2010-01-21:
You are kinda contradicting yourself. You said they want you to come and pick it up, yet at the end it sounds like you are saying you cannot get it back from them. Have you even went to the shop to see for yourself. THey may be telling the truth. Sometimes when motherboards are ready to die, the onboard components of them, ie sound, video, etc. go first before it finally dies. Chill out and go talk to the owner face to face. Instead of just jumping to compensation, maybe you should have him show you exactly what is wrong.

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