TXU Complaint - TXU Cut off before first bill
After 2 weeks of using TXU my electricity was cut off before the first bill even arrived!
I signed up for TXU electric, and my credit approved me for a $150 credit gift of service for signing up with them. The terms were $150 of service for free, $0 deposit depending on credit (which the website agreed after entering my social, and having to call to verify over the phone the representative said no deposit, and $0 installation fee. As I was young (20 yrs old my credit was impt to me.) after 2 weeks of having electricity I come home from work and there is no electricty! I was outraged and called TXU immediately, they said I failed to pay my first bill. I informed them I had only had their service less than 2 weeks and did not receive a bill. the man continued by saying I never paid my $300 deposit and that is my balance! (why would they hook up the service before the deposit I asked LOL)
I told the man I have every email and screenshots and the saved html pages from the website and had the phone conversations recorded to PROVE that I was not lying. thats the FIRST time I was hung up on.
I recorded every conversation on the phone and had all my paperwork bc I would rather take them to court than let them take advantage of me.
eventually one of these people admitted TXU was wrong but they refused to reinstate my service. TXU told me I would have to pay the $300 deposit, a fee for have service disconnected and another fee for having service continued (totaling around $400 then I could resume service within 2 DAYS of paying that!)
even with all the evidence I had I would have to miss work to go to court and so I sent the deposit and told them NOT to resume my service and if I did not have my deposit back within the 2 weeks that was agreed upon I would go to court. and that is only half of the mess.
Immediately after getting off the phone with TXU I called Reliant energy and had them hook up service within the hour. its been 2 years now and I have been happy with Reliant but TXU will NEVER get a dime from me or my family EVER. Till this day I still keep any and all copies of agreements and record every conversation with ANY company because next time I won't be a 20 yr old kid that is too busy working 60 hour weeks and afraid to lose money for missing work for court. bottom line TXU are liars that try to take advantage of people and I will always tell anyone to never use TXU