Whirlpool Duet Washer and Dryer Complaint - Whirlpool doesn't care what they sell as long as they get there money
VERO BCH,, FLORIDA -- We purchased the duets in March 2005 with an extended warranty. Within the 3rd month the water pump was replaced and again the next month. Replaced by Repairman outside of the Company I purchased them from. Out of al the repairman that company ws the only one that seemed to want to fix the junk. Code numbers began popping up and the clothes were not smelling clean and wasn't drying in the timely manner as per the sale. So I called and repairman became coming from the Company I purchased them from. 13 repairman, there was no real explaination just how I was washing my clothes incorretly. Little did they now I use the HE and only half due to the salt generator for the house as I always have. Of course the warranty ran out and it still is not fixed.
I called a local repair service to ask them about the problems and boy did I get an education. Did you know the one drum is warrantyd for life and it costs three hundred dollars for the repair man for 4 hours to replace it. He did say the tripod located on the 1st drum collects the soap and softner and this is why we get the smell of dirt on our fabric. I have overspent on the tablets they porduced to prevent paying warranty claims. For the last 6 months I go to place dirty laundry in the washer a day after my last load and find that it filled the drum up with water without me using it.
So WHIRPOOL are you going to leave us hanging when you know your product is not worth the money we spent and send our electric bill soaring on your so called energy efficient washer and dryer. Yeah I haven't saved money or water I have to wash 4 towels sometimes twice, how is that energy effiencent. My things don't get dryed in a timely manner cause they don't get spun with the washer enough. I'm still waiting for a refund since you wouldn't take them back the 3rd month I started hating them.