Tigerdiredt.com Complaint - Bad Service - Hard Drive
I recently purchased a hard drive from theses people and it was defective. Purchased 11-16-09 received about 1 week later I left for vacation and when I returned and installed the drive within 3 weeks the windows detected bad clusters, the drive was bad. I called the drive manufacture and they suggested I call the place I purchased it from because or I will have to pay for shipping and special packing material to return it for a warranty replacement. So I called Tigerdirectt and they said: Its been past 30 days so we can't help you, all we can do is refer you to the manufacture (Western Digital) When I explained about the shipping and packaging cost they said we can't do anything about that, I asked to speak to a supervisor and was told the supervisor can't help you with that issue either. So I said I want to speak to them about their policy and was again told they can’t help you with that issue, so I said I want to talk to a supervisor and they asked for what reason? I said to file a complaint and they again said they can’t help you with that. I said another words you are not going to let me talk to a supervisor are you and she said (Khadiga Ext 5367) “They can't help you with that issue” I again said “can I speak to a supervisor yes or no” and again was told they can't help you with that issue! So I guess the answer is NO. I was told to email or write a letter to them “go to our website and click on contact us then support, I did and what do you know there’s no option for filing a complaint, I guess complaints are not of any importance to this company… I even looked up the corporate office number and was lucky I found it 305-415-2200 and called and asked the operator for the email of a person to file a complaint and was told to hold on and was rudely transferred to a computerized voice mail. I left a message will see if anyone calls back my guess is probably not. I will never buy anything from these people ever again and I will let all my friends know how bad there service is…..