Dish Network Complaint - Equipment Fails
Caveat emptor!! In light of the serial equipment failures I've experienced (4 DVRs now in 3 1/2 months), I asked dish to extend their "warranty" allowance for the balance of my contract period with them. They refused, and I believe that indicates their own lack of confidence in their equipment's performance. They insist that if I wish to extend the free warranty period beyond the initial 9 months, that I pay them about $6/month for the privilege. Here's the story, you decide:
- DVR #1 required replacement after about a month of service because recordings were pixelated when played back.
- DVR #2 required replacement after two or three weeks because the audio for TV1 became "fuzzy".
- DVR #3 required a service visit after about 2 weeks during which they sent me a new remote2 because it wouldn't work from the den where TV2 was located. (Original remote2 worked fine with DVRs 1 and 2, above). The new remote didn't solve the problem. The technician ultimately installed a small antenna in the den atop TV2 to augment the receiver's ability to respond to remote2. I'm still wondering why the original remote2 worked fine with DVRs 1 and 2 but required this additional antenna for DVR 3.
DVR #3 after another month or so, my screen went black and the sound went away on the DVR. I called tech support, and after the usual (by this time) reset it, unplug it, reset it again, etc. Etc. We finally saw that on the system info screen, my DVR shows a smart card number that is all zeros. It will have to be replaced. A technician came to the house two days later to do a "professional installation" of a replacement DVR.
- DVR #4 - it's still working but it's only a couple of weeks old. And my confidence in their equipment is zilch, zip, nada, none.
- each replacement meant I had to re-program all of my timers and recreate my favorites list, and you lose the recordings on this DVR that are being saved or stored until we watch them. This is a serious pain in the butt!!!
- Each time I've had to replace a receiver or DVR, I have to drive 16 miles one way to drop the defective one off at a ups store. And of course, spend a lot of time testing (reset, unplug, etc. Etc.) and replacing and re-programming the new one.