Microsoft/Zune Complaint - Not My Favorite Experience
ZUNEVILLE, TEXAS -- I purchased a Zune Originals with 120Gb drive and additional docking station/Charger and Auto connect cables less then a year ago. During the time I used it I had to reset many times because the unit would not turn on/boot up.
Last week as it sat in the docking station I noticed a big "Error 5" message, so once again tried to reboot, but this time to no avail. Went on-line and followed all their suggested fix methods and finally ended up filling out the return form and printing the UPS shipping label. Also decided to extend the warranty while I was at it because I have not been feeling particularly trustful of this product.
Well my custom ordered Zune with special artist graphics arrived at the repair facility followed by a message from the facility...
"This e-mail is regarding the repair order currently open for your Zune
Unfortunately, we are unable to replace the Zune you have sent in because those devices are no longer manufactured in this color.
In order to resolve this issue for you as quickly as possible we would like to offer you the choice of either having the device replaced with a 16GB Black untattooed Zune HD device, or a full refund for the original cost of the Zune Original. Please note that a refund can only be returned back onto the payment card used to complete the purchase.
Please respond directly to this email without changing the subject line with your preference, and we will provide you with that solution. We apologize for the inconvenience this may cause.
"I spent over 300.00 to get a 120 GB Zune with dock station charger and just ordered an extended warranty for another year for 59.00 and your telling me you can't repair a product that is less then a year old? What happens with my recently purchased extended warranty?
At least I should be getting a Zune 32 and I'm betting I'll have to buy new dock station and auto cables because none of my Zune 120 accessories will work with this new device ...correct?"
Their response...(now look carefully...)
"Thank you for your inquiry. Unfortunately, your 120GB device is unrepairable and needs to be replaced. Your warranty would automatically carry over to your new replacement device. We apologize, but 120GB Zune Originals devices have been discontinued. As an alternative, we would be able to offer you a black 80GB Zune Originals replacement device, customized as you originally ordered. This unit would be compatible with your docking station but unfortunately, an HD device would require a different docking station."
*** didn't the first message they sent say ... can't replace unit in this color? (pretty sure it did.) Now it's "120GB Zune Originals devices have been discontinued".
Wow!!!! A product less then a year old and there are no parts on earth to repair it? !!!
my response... (and yes there's some attitude..) "Un-freakin believable... I guess I don't really have to explain how disappointed I am with the Zune product at this point.....
Send the Zune HD 16 GB as replacement, but I am not happy. Really this is not a good deal for me as an alternative to Microsoft/Zune business failings.
How ridiculous that a less then one year old device can't be repaired... What? you used up all the 120gb drives in the world?
Make sure my joke of an extended warranty covers my new Zune, ha ha as I see what good that will probably do me.
Thanks, really thanks."
"Thank you for your response. A black 16GB HD device will be manufactured this week and will ship out to you next week."
*** Wow .. their going to "Manufacture" one this week, these things must be hard to get...
"Omg, Hope ya didn't have to open the factory just to manufacture one little 16GB Zune for me."
Ok, I have vented (and I'm sure iPod owners are saying yea yea quit complaining get an iPod ...) point being, I am not at all happy with this product or the service or the deal. Just wanted others to know what possibly to expect from Zune ownership!