T mobile Complaint - T mobile nightmare - cell phone contract discrepancy
SARASOTA, FLORIDA -- On June 1st, I purchased a t mobile family plan via the internet that seemed like a good deal with lots of rebates and a fair price. At the time of purchase, t-mobile's policy stated that I could not purchase the $3.00/month phone insurance until my account was active for 30 days. I called 31 days later and was told that the new policy states that phone insurance can only be purchased within 7 days of initial phone activation, making it impossible for me to obtain phone insurance. When I explained the situation to T-mobile rep "Helen", she blamed the contracted insurance company, and stated that working for T-mobile was her "barbie dream job" and she know that T- mobile is very sorry that nothing can be done to fix this situation.
Secondly.....I have been grossly overbilled. My mother who is very farsighted has been paying hundreds of dollars in overage charges, and assumed that she must have been talking longer on the phone than she realized. Upon inspection of the bills, I found that we where mistakedly being charged for nights and weekends on our plan which included free nights and weekends. When I called T- mobile, they offered me 200 bonus minutes to make up for the hundreds of dollars paid in overbilling. When I refused the bonus minutes as a solution to their error, t mobile offered to spit the overage charge cost with me 50/50!! Gee, how generous of them to offer to pay for 1/2 of their mistake. T-mobile Rep. "David" informed me that he gets lots of calls like mine, where people go over their minutes and claim that there plan included nights and weekends free, and that because he wanted to make things "right" he would change my plan to free nights and weekends for the mere cost of me agreeing to another years contract. When I informed "David" that I have my contract in hand that says in bold print...unlimited nights and weekends...I was put on hold and then misteriously disconnected. As of today, I am currently awaiting resolution on my bills. I am not sure why It is taking so long because I figured it out with a calculator and highlighter pen in 10 minutes. Unfortunately, t-mobile makes you sign its contract in blood and its terms of agreement are many and microscopic in print. Also, the rebate offer we thought was so great (receive $50 rebate on each phone when you send in your second months bill receipt.) We didnt receive our seconds months bill receipt until we received our third bill , 98 days after purchase of plan, but the rebate expired 60 days after purchase...and we hadnt even received our second bill yet)Please review your bills closely and tell your family and friends to STEER CLEAR OF T-MOBILE.