Staples Complaint - Poor communication - 2 Year protection plan
We purchased a 2 year protection plan for my daughters laptop. What they don't tell you is that the manufacturers warranty runs simultaneously with the first year of the protection plan. When I called Staples about an issue the first year they said to call the manufacturer bacause it was till under warranty with them. We were under the impression the protection plan extended 2 years beyond the manufacturer's warranty. So essentially, you're paying for two years and only getting one.