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Tigerdirect Complaint - Tiger Direct Lost Package Rip-Off
Complaint
MIAMI, FLORIDA -- I bought 2 laptops from Tigerdirect.com. One sent to me and one sent to my best friend. The one sent to me was perfectly fine. The one sent to my best friend was never received. He never received or signed for the laptop. However, the tracking number (from UPS) stated it was delivered.
I called Tigerdirect and they told me to call UPS (Tigerdirect's shipper). I called UPS and UPS told me that Tigerdirect have to file a claim. I believed UPS did a back track/tracing for the lost package.
I did not received a single call from Tigerdirect notified the situation or an outcome of the case. I called back and they (Tigerdirect) said that UPS closed the case because it was determined "delivered". I ask them how is that possible when my best friend did not received it? They said that's all they have and they told me to call UPS. I called UPS requesting proven evidence that the laptop was delivered. They (UPS) told me that I have to get that information from Tigerdirect. They (UPS) cannot give it to me since I'm not the shipper. I called Tigerdirect and they said that all the information they have from UPS is that it was "delivered" based on the UPS's tracing information.
It's ridiculous that I have to pay for something that was lost by UPS. I called my credit card company and filed a dispute. Now, I have a bill from a collection agency. I'll not pay for this laptop. I'll file with any/all company handling issues like this. I'll also make sure my voice be heard on the online rip-off forums because this is basically a RIP-OFF.
I called Tigerdirect and they told me to call UPS (Tigerdirect's shipper). I called UPS and UPS told me that Tigerdirect have to file a claim. I believed UPS did a back track/tracing for the lost package.
I did not received a single call from Tigerdirect notified the situation or an outcome of the case. I called back and they (Tigerdirect) said that UPS closed the case because it was determined "delivered". I ask them how is that possible when my best friend did not received it? They said that's all they have and they told me to call UPS. I called UPS requesting proven evidence that the laptop was delivered. They (UPS) told me that I have to get that information from Tigerdirect. They (UPS) cannot give it to me since I'm not the shipper. I called Tigerdirect and they said that all the information they have from UPS is that it was "delivered" based on the UPS's tracing information.
It's ridiculous that I have to pay for something that was lost by UPS. I called my credit card company and filed a dispute. Now, I have a bill from a collection agency. I'll not pay for this laptop. I'll file with any/all company handling issues like this. I'll also make sure my voice be heard on the online rip-off forums because this is basically a RIP-OFF.
Comments:
Posted by goduke on 2010-01-21:
Not paying the credit card company who fronted the money to buy the laptop may not be the wisest choice. They didn't do anything wrong. Hopefully they'll be able to back you up in the dispute. Definitely go through the BBB as well as your state's Attorney General's office to file complaints.
I remember ordering something from Tiger years ago. I don't even remember what it was, but I remember that the experience was so incredibly frustrating that I swore I'd never use them again.
I remember ordering something from Tiger years ago. I don't even remember what it was, but I remember that the experience was so incredibly frustrating that I swore I'd never use them again.
Posted by HELPMEOUT on 2010-01-22:
Not paying the credit card company, was not my intention. I filed the dispute because the laptop was not received. They (chase credit card) did granted the dispute my way. That's why, now, I have a collection agency on my tail.
I did filed with the BBB. I'll take your advise and file with my state's Attorney General's office.
Thanks for your comment!
I did filed with the BBB. I'll take your advise and file with my state's Attorney General's office.
Thanks for your comment!
Posted by Anonymous on 2010-01-22:
It seems like if you would send the collection agency a certified letter requesting a Validation of Debt, they would be unable to produce one and would have to back off. If TD has a beef, it should be with the credit card company, not you.
Posted by HELPMEOUT on 2010-02-04:
Thanks for your advice Ken.
Posted by Anonymous on 2010-02-04:
How did this play out for you?
Posted by HELPMEOUT on 2010-02-05:
An employee of tigerdirect reply to my report on ripoffreport and he's looking in to the case now. It's been a couple days now but still nothing. I'll update with new changes.
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