Toys R Us Complaint - Treated like DIRT for returning dud product (for the 3rd time)
CALGARY -- I had the most horrible service at Toys R Us on Mcleod Trail in Calgary, Alberta tonight.
I went to return a toothbrush (only $7 but still it is the point of the matter) as it did not play music or even rotate as soon as I opened it. The employee, instead of greeting me proceeds to gossip for a couple of minutes while I wait for service.(gross, inappropriate things) When I explain that I was not impressed that a product that I opened did not work, she barked that I should have known to replace the batteries. I said that I did not think it my responsibility to go to the trouble and expense to do that as it was a brand new product that should work as it says, 'batteries included'. So we continue to argue for a bit, her being very nasty and unreasonable and passing the buck, saying, "blame the manufacturers- it's not our problem"! OK, I am feeling really disrespected here, what happened to consumer confidence in products or the faith knowing that if you get a faulty product, you can return? I buy many thousands of dollars worth of toys and return things with no hassle at the Bay or Wal-Mart.
I tell her this and she ACTUALLY says to me, "So Shop There"! Can you believe that?!! You better believe that I will, no way will I give my money over to a business that has their people follow no protocol or professionalism! This same employee had given me a really hard time months ago when I tried to return a faulty stroller! It was dangerous and even the manager I spoke to just told me to send it back to the manufacturer! (total passing the buck just to save money) I gave up on that one, why would I send back something that would cost me $50-$100 to post, and have no guarantee as I am sure they would make an excuse or simply not reimburse me? I asked to speak to a manager at this point and complained about all the things mentioned above in a calm (yet angry) voice, simply stating facts in an appropriate manner. I can't say the manager made me feel better, she never apologized, never told the girl to stop arguing with me. The manager even stood there and said nothing as the girl shouts, "Don't blame ME for all your problems!" (that was ridiculous actually- pathetic as the only problem I mentioned was...a toothbrush...What a stupid and rude thing to say to a customer, especially since the issue at hand was HER attitude.
I replied, "Yeah, it CAN"T be YOU that is the problem" So she says,
"You're the only one that has a problem with me..." And I laughed out loud, that was so funny, the rudest girl I have ever come across that says absolutely shocking things to people, never has any issues with customers? So I laugh and say, "I'm sure, I'm really sure".
Toys R Us are really cheap (and dumb) to save a few measly bucks they have lost me as a customer, as I will never return there, I will only go to places that have good return policies. (and expectations of staff to not abuse people)
SO IF YOU THINK YOU MAY POSSIBLY GET SOMETHING THAT IS DIRTY/FAULTY/UNSAFE OR JUST WANT TO BE ABLE TO CHANGE YOUR MIND, DO NOT SHOP AT TOYS R US! I HAVE NEVER BEEN ABLE TO RETURN ONE OUT OF THREE THINGS-THINK THAT IS A COINCIDENCE?
SAVE YOUR MONEY AS IT IS THEIRS FOR KEEPS (YOU GET TO KEEP THE JUNK) IF YOU BUY THERE. NOT TO MENTION GETTING HORRIBLE CUSTOMER SERVICE WHERE THEY CARE NOTHING ABOUT YOUR PATRONAGE. TOYS R US DOES NOT RETURN PRODUCTS!!!!