Jo Ann Fabrics Complaint - No Customer Service - Fabric
ALGONQUIN, ILLINOIS -- The Jo Anne fabrics on Randall road in Algonquin has no idea what customer service is. Long lines at the cutting counter while staff walk in and out behind the counter looking at you. We ordered 15 yards of heavy fabric. After it came in and we drove to pick it up it was the wrong fabric. We spent an hour waiting while we were blamed for ordering the wrong fabric. They actually had the same tag on two different fabrics. They reordered and called us in to pick it up a second time. When we got there they didn't have a 15 yard piece but two 10 yard bolts. We took a 5 and 10 yard piece. Got home to cut the fabric and the five yard piece was 4" short. We called to have them hold the remainder till we came in and they corrected their cutting mistake. We got chewed out and told they would have to measure it.
NO CUSTOMER SERVICE Measure all you want, its 4" short and won't be growing before we bring it back in. THIS STORE NEEDS HELP. In a job market like this it should be easy to find people who would be "happy" to be working.