British Airways Complaint - Do yourself a favor and stay away from BA
I flew with BA on Jan 7th from Rome to London. Not only was my original flight cancelled due to “weather” when every other airline was flying, but the flight I was rescheduled on was 3 hours late (yet, that is not enough time for them to refill the water, since there was NO water on the flight: for drinking or in the sink). After sitting on the runway for 90 minutes because we were so late, they could not get a gate for us, and sitting in front of the baggage reclaim for 3 hours until the flight disappear off all the reclaim screens nowhere to be found, I tracked down someone from BA who said that the baggage is actually in the airport, and they will put it out as soon as they are good and ready. Not just me, the entire flight was baggage-less. And the flight after us. 20 hours to get from Rome to London, and no luggage. It only gets worse, b/c today is Jan 22, and I still have no luggage. 2 suitcases packed for a 3-months long trans-Continental trip, 15 days without it, and BA caps its compensation at GBP1,100! The suitcases along without any content cost that!
The most frustrating thing is that they “found” the bags 48 hours after we landed in Heathrow. Since then the bags had been in the process of being delivered. To my multiple inquiries about ETD, or offers to pick up the bags if they tell me their physical location, BA was blaming the contractor they employ to deliver the bags. Well, here is the cherry on top, BA is saying they cannot reach their contractor. Apparently, Rico Logistics is not returning BA’s calls/emails.
I want to start a business, get a contract with BA, get their money and then just not pick up the phone. By the time they get around to actually doing something about it, I would have finished furnishing my villa in the Bahamas.
NEVER AGAIN WILL I STEP A FOOT ON A BA FLIGHT! I hope the company and everyone who works for them evaporates, so they cannot go on poisoning other firms with their incompetence!