AAA Compliment - Efficient Office
PITTSBURGH, PENNSYLVANIA -- My wife, Mother-In Law, and I went to the AAA East Central office in Pittsburgh to get my wife's drivers license and my Mother-In-Law's photo ID renewed yesterday afternoon. When we arrived we had ample parking which was handy since my Mother-In-Law is in a wheelchair. Our first stop was the receptionist who inquired if we needed assistance (we didn't, but it was nice to be asked), checked our paperwork, handed us our letters (used to determine order of arrival), and directed us to the waiting area for driver license/photo ID renewal. This was all done in a friendly and efficient manner. There were two ladies working at the renewal desk, one taking pictures and one handing out the finished product making sure any questions were answered and that the license/ID was acceptable to the customer. The whole process, start to finish was less than 10 minutes. The staff was professional and very friendly. I mentioned to the manager upon leaving that we really appreciated the way they treated us and their fast service. Her reply was to thank us for using AAA and she was glad that they were able to serve us in a "satisfactory" manner. It wasn't just "satisfactory", it was pleasant and excellent customer service.