The Intact Group/Tactical Security Training Complaint - Taking Too Long For Refund

Review by Mooo on 2010-01-22
PORTSMOUTH, VIRGINIA -- I gave a 500.00 deposit to Tactical Security Training Group/INTACT - Brian Melchor - for 2 guns for a Christmas Present. We had not gotten the guns by Christmas so we told him we wanted a refund - to this date I have not gotten it. He is saying that he sent them back to the company and they have to restock them etc before the refund can be given. This has now been 6 weeks. I have had a had time getting intouch with this person - leaving phone messages on both his cell and his business phone, I have emailed him on several eail address and the only way I can get a reply is thru a text message and sometimes that takes more then 1 business day. This company has seves churchs in the Hampton Roads area - on one of his web sites he is calls himself "deacon"
Company Response on 03/01/2010:
This person has did this out of lies and anger. Her son paid the deposit to my office staff. The guns came in on back order. Her son was contacted and then he stated that he did not want them. I stated that there is no refund on guns. After the mothers constant calls she then contacted her lawyer. THERE ARE RULES OUT HERE ON BUYING GUNS AND SOME QUESTIONS ON HER TACTICS. When she contacted he lawyer i then contacted ours.And we stopped taking her calls, outta my hands. Our company has a great rep on sales and on training women in safety classes and concealed carry classes SO IF YOU ARE READING THIS SHE WILL HAVE HER DAY. Meanwhile it wont affect are sale with her untruthfulness one sided.YOU CAN NOT BUY GUNS FOR ANYONE ACCEPT YOURSELF IN VIRGINIA
Comments:7 Replies - Latest reply on 2010-04-12
Posted by momsey on 2010-01-22:
What kind of company is this that you can communicate with the salesperson by text message?
Posted by Starlord on 2010-01-22:
What is the connection between this company having churches? What has this to do with your compaint? How does his being listed as a deacon have anything to do with security training or the sales of firearms? No, this dog don't hunt.
Posted by Slimjim on 2010-01-22:

My first question would be how was the deposit paid? If it was by credit card, then I would immediately contact the issuing bank and begin a dispute. I also would file a BBB complaint with his local chapter. This is a person that should be concerned with a bad report
Posted by donna mouton on 2010-04-12:
I checked with the several agencies, and have in writing that in Vrginia it is legal to buy a gun as a gift for someone. I went to court on March 15, 2010 - Mr. Melchor did not show up. A judgment was award against him for 553.00. I text him and asked if he would like to take care of this before I did the garnishment papers - he said yes he would and that he would have the check ready on March 18, 2010. I text him on the 18th and 19th - no response. He text me on March 22 and told me to come to his office on March 24th between 3:00 - 5:00 p.m. and his secretary, Rita would have the check. I took off from work - no one was there when I got there. Mr. Melchor showed up around 3:15 and the secretary was not there. He called her she said she would not make it back to the office before 5 - I ask that she ake it bac by 4:30 because the banks close at 5. I got a text from him around 4:15 - he said the Rita would not make it back to the office but that she said she mailed the check around 12:30 that afternoon. The check did not show up by that Friday, so I text him again, he said it was a money order and that she put the wrong address on it. That he would track the money order the following Friday. I went on March 31, 2010 and filed the garnishment papers.
Posted by tnchuck100 on 2010-04-12:
donna mouton and Mooo? One and the same?
Posted by Pepper on 2010-04-12:
i dunno but it should be easy to verify if the law allows you to do this... google search!
Posted by Pepper on 2010-04-12:

(for the SP-207 form)

If the handgun(s) to be purchased is a gift, the applicant shall also provide the name, sex, height, weight, race, all residence addresses within the past five years, date of birth, place of birth, and citizenship of the person or persons to whom the further transfer is to be made.

so if the purchaser did the paperwork without including the person the gun was going to be given to, then yes it would be illegal

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