BDO Bank Philippines Complaint - Horrible customer service
LAS PINAS -- I have always used my ATM debit card for my purchases. I like that I can pay via my checking account and my transactions are tracked clearly. I recently paid for my groceries at Pure Gold. They told me that the transaction did not process and I paid them in cash. In fact the money was deducted from my checking account. I have been 40 days trying to get this cleared up with BDO bank, who continues to insist that it takes 45 business days to find out and credit the money back to my checking. I believe you could have gotten a response 50 yrs ago faster than 45 business days. I have politely addressed this with so called managers over the phone and in branch offices in Las Pinas. Have these people heard of the internet? Are they sending messages back in forth by Turtle? I got confirmation from the Store, Master Card and my Checking account with in minutes of the transaction but the personnel at BDO insist that they still are unable to determine if in fact the transaction was deducted from my account. I hope others will complain and prompt better service from their BDO bank.