Ashley Furniture Complaint - Terrible product - Couch - sleeper (sorento sofa)
VERNON HILLS, ILLINOIS -- On 02/02/08 my husband and I had two sofa delivered after picking them out in the Vernon Hills store. It has been just under two years since we have owned them and the bigger couch is so uncomfortable that none of us can bare to sit on it. Sure, the cushion is worn down from normal use (a measly two years) but it's whats underneath the worn cushion that makes it so uncomfortable; a big piece of hard wood. We have been discussing filing a complaint for awhile and we are doing so today after I plopped down on the couch the other day and hurt myself! I didn't jump on it, I was tired, I plopped down and I managed to plop right onto that board and now have a bruise on my back from the couch! We need a warning sign that says "sit down carefully, or you may get hurt" We are not sure if it is the cushion that was made so cheaply and therefore flattened so quickly or if the furniture was made poorly all around. All we know is that if someone would have told us that we were paying $1700 for leather couches that will be so uncomfortable that they will induce pain either by sitting down on it or sitting for a period of time due to lack of cushion and hard blocks of wood underneath the lack of cushion, we would have ran to Lazy-boy furniture. I called Ashley furniture today and they said their store manager will be in tomorrow. We are filing a complaint with the better business bureau and never stepping foot in a Ashly Furniture store again. We did buy an extended warranty but never received any information. Plus I looked on their website and the store "does not have extended warranties" Meaning you threw your money in the toilet unless you actually have physical damage to the furniture that needs repair. We have taken excellent care of the furniture, there is no damage other than it is junk in itself. I remember my parents having a couch for 15 years and it was so still comfortable. We didn't even get two years out this cardboard couch. We feel we have been ripped off and the only way to remedy this is to add cushion which I am sure a store that sells this poorly constructed furniture is not going to do such a thing.
pic of the side of the board that I referred to in my complaint that you feel everytime you sit down