Royal Caribbean Complaint - Can I Get Home - Not Easily You Can't
A group of us bought a cruise on Royal Caribbean thru a travel agency. Once having the cruise booked, it was time to air transportation, in this case to San Juan. OK, that's done. Now we need to get from the airport to the ship. Going a day early (it snows where we are) so we decided to deal with that when we got there...Next - what shore excursions are available and how do we book them - little problem, create an account with RC, pick your activities, pay with credit card, get confirmations. Neat. Now, how do we get from the ship to the airport when cruise ends. RC site says that if you book thru travel agent, call RC customer service to arrange transfers or you can buy them on board. Decide to get it done before the distractions of onboard life. So, call RC customer service. They say "call your travel agent". OK, we can spent a grand on their site arranging shore activities but can't buy a transfer to the airport (unless you happen to be on the ship, then its OK) We play their game. Call travel agent, provide airline itinerary, and the obligatory credit card info. They promise to arrange with RC. "its a done deal" (maybe)
Do an online check on the RC site of travel documents, it says nothing about shore transfers for two days. Check with credit card company and find RC took the money immediately when contacted by travel agent. Call RC and ask why transfer documents are not in our "guest vacation documents" on line. They tell me that's a problem for the travel agent, but don't worry "your on the manifest". I have visions of being on the pier in San Juan and saying to the bus driver "but Amanda told me I was on the manifest" Him saying "who is Amanda?". I insist that since RC took my money, they should be responsible for issuing a transfer voucher. After talking to a supervisor, they promise to do me a favor and deal with the travel agent for me. Later, they send a voucher to the person who booked the cruise who lives in another state. It took hours in several days to get done what should have been a simple few clicks on their website.
IF YOU CAN BOOK SHORE EXCURSIONS, BUY SODA PACKAGES, BEER PACKAGES AND ALL MANNER OF OTHER THINGS ON THEIR WEBSITE, WHY NOT A SIMPLE AIRPORT TRANSFER ????
ROYAL CARIBBEAN IS IMPOSSIBLE TO DEAL WITH.