Office Max Complaint - Office Max - Max Assurance a total Scam
PHOENIX, ARIZONA -- I purchased a Laser Jet N2727nf all-in-one from Office Max on 1/27/08 for $599. Got talked into the replacement plan by one of the reps for $129. I was told that if I ever have a problem, I can bring back to store and they will replace with an equivalent model. This isn't the case. Office Max referred me to the company that handles the warranties. I was immediately asked if my unit was plugged into a power strip. When I answered yes, the tech said that the strip probably burned out my mother board and that the fact that I used a power strip most likely voided my warranty. He said that if I would have read the manual I would know this. Just finished reading the manual from cover-to-cover. No mention of this anywhere. Now the question is, is my time worth the effort to make Office Max fix my problem? Probably not, but I can assure you Office Max won't be getting any more of my business dollars.