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Office Max Complaint - Office Max - Max Assurance a total Scam - HP Laser Jet M2727nf
HP Laser Jet M2727nf - Complaint
PHOENIX, ARIZONA -- I purchased a Laser Jet N2727nf all-in-one from Office Max on 1/27/08 for $599. Got talked into the replacement plan by one of the reps for $129. I was told that if I ever have a problem, I can bring back to store and they will replace with an equivalent model. This isn't the case. Office Max referred me to the company that handles the warranties. I was immediately asked if my unit was plugged into a power strip. When I answered yes, the tech said that the strip probably burned out my mother board and that the fact that I used a power strip most likely voided my warranty. He said that if I would have read the manual I would know this. Just finished reading the manual from cover-to-cover. No mention of this anywhere. Now the question is, is my time worth the effort to make Office Max fix my problem? Probably not, but I can assure you Office Max won't be getting any more of my business dollars.
Comments:
Posted by jabooty on 2010-01-26:
The catch is, MaxPerks isn't a scam. Employees are misinformed that this is a "bring it in and we'll replace it" policy. In fact, it is a warranty through a 3rd party called NEW. Warranty claims have to be done through them.
Posted by zzrokk on 2010-01-26:
You can't retract your statement and say that it wasn't on a power strip?
Posted by tnchuck100 on 2010-01-26:
"tech said that the strip probably burned out my mother board"
The "tech" is an idiot. The use of power strips with computers is very common. Most contain surge suppression. A beneficial thing. This outfit was just looking for a way out. That makes them a scam.
The "tech" is an idiot. The use of power strips with computers is very common. Most contain surge suppression. A beneficial thing. This outfit was just looking for a way out. That makes them a scam.
Posted by PepperElf on 2010-01-26:
i've never heard of a power strip voiding a warranty
read your warranty carefully
but that just sounds weird.
read your warranty carefully
but that just sounds weird.
Posted by zzrokk on 2010-01-26:
Good point Chuck.
Posted by Slimjim on 2010-01-26:
I was thinking the same thing Chuck. Power strips usually ARE surge protectors. You would more likely be called out of voiding the warranty for NOT using one to protect a computer and accessories.
That, and the fact it is nowhere in the manual as this "tech" claims, is why I would say definitely push them hard to fix or replace this unit.
That, and the fact it is nowhere in the manual as this "tech" claims, is why I would say definitely push them hard to fix or replace this unit.
Posted by PepperElf on 2010-01-26:
the only time i've seen power strips fail was when some of my coworkers on my last ship tried using theirs in australia, not realizing the power was 220. poor little power strips burned up.
their laptops however were fine, cos they were designed to handle a much wider range of voltages.
though a prong adapter was required.
their laptops however were fine, cos they were designed to handle a much wider range of voltages.
though a prong adapter was required.
Posted by PuffDuke on 2010-03-09:
Just to inform you, laser printers are to be plugged directly into the wall and not a power strip or battery backup because it can and will damage the unit and the warranties have worked for me but still something could've been worked out and hopefully did for you.
Posted by MissMarple on 2010-03-09:
PuffDuke, BA. How true.
Posted by eachmorning on 2010-05-15:
First of all, I would have gone to the manufaturers website and checked to see if this was an ongoing problem with your specific printer model. I would then have emailed the crap out of them and let them know that they owe me a new printer.
Second, I would go to the Officemax website and scroll to the bottom to the Customer Service website. I would let them know that the associates are promising the world just to sell MaxAssurance warranties, and that regardless this is the problem you're having and you want it fixed. Heck, each store also has the email and phone of reps for their printers and could have made an effort to help you that way, too.
Second, I would go to the Officemax website and scroll to the bottom to the Customer Service website. I would let them know that the associates are promising the world just to sell MaxAssurance warranties, and that regardless this is the problem you're having and you want it fixed. Heck, each store also has the email and phone of reps for their printers and could have made an effort to help you that way, too.
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