Medco Complaint - Fill a prescription on my insurance
PO 747000, OHIO -- My daughter was running out of birth control pills and had gone for annual check up. She needed a a few extra refills because she will be studying abroad in Australia for 4 months. She dropped off the prescription at the local drug store, which the doctor gave for a 6 months. The pharmacy asked her how many refills needed. She said, 6 months, she only needed 5 months but, because in order to get it cheaper they give it in 3 month supply. Well after being on the phone for 4 hours jumping through hoops. calling medco which told me I need to call united health to get the okay, which told me to medco they okay it. Then told united health medco told me to call you. Had a 3 way conversation with medco/united health/and me. That I need the doctor okay for the 6 months. I said, the prescription was for 6 months and already at the pharmacy. Can I go or have the pharmacy fax or I will fax the prescription to you so you would have it on file. NO, the doctor need to call medco for the override. Well, it's 5 o'clock now the doctor left for the day call tomorrow. Called the next day explained to the doc that they needed need to call. They doctors office called me back and told me I need to get the prescription and mail it to medco, to get the 3 months. I said well what about the pharmacy wouldn't the need the copy of the prescription on file. Well it go on and on. I paid out of pocket dearly to get 6 months prescription and didn't go through medco even though I'm paying insurance to have this suck service. They should burn that place down. It's so hard to talk to untrained stupid people, even the supervisors at MEDCO.