Video Only Complaint - Do NOT Buy From This Retailer!!
LYNNWOOD, WASHINGTON -- I purchased a 50" Samsung plasma TV on Dec. 14th as a Xmas present. I was told they were out of stock but they promised delivery in 1-2 weeks. No problem, they would have it by New Years. FIVE weeks later, still no TV and their story on why had changed weekly. It went from 'they'e coming tomorrow!' to 'should be a couple of days', to 'we don't know when we're going to get them'. They repeatedly blamed Samsung, first saying they gave the TVs promised and paid for by Video Only to Best Buy. Ummmmm, Best Buy doesn't carry this model. Then they said Samsung wouldn't give them any info or dates. I finally talked to another retailer who said it was a 2009 model and they had been told by Samsung that no more were being manufactured or shipped. I asked Video Only if there was a good possibility that they would never get this model back in and they said 'yes'. Fine, then what DO you have in stock in a 50" plasma TV that I could have delivered?? Remember, this is already 5 weeks after my purchase. Nothing. Nada. They had NO 50" TVs at all in stock. They had one 58" for almost twice the price. I firmly believe after reading other similar reviews of this store that this practice is something they do repeatedly. Sell things they don't have and sit on the money until people get tired and ask for a refund. I was told they had 30 people waiting for these. That's over $30,000! Then to add insult to injury, their refund process is a joke! I puchased the TV on 12/14 and it hit my VISA account on 12/15. ONE day. If you want a refund, you are told that it has to be processed manually (they literally take an old fashioned imprint of your card - they refuse to run it through electronically) and it has to be sent to their home office for them to handle. Minimum of 2 weeks. When I became irate and demanded better, he promised to get it done in one week. Well guess what. It's been one week and still no refund on my card. I have reported them to the WA State Attorney General's office and also the Better Business Bureau. In the meantime, I went somewhere else (Magnolia) and had one delivered in days. Do yourself a favor - DON'T give these guys your money. If you must shop here, make sure you walk out the door with the product in hand!!
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