America Car Rental, Caribbean Rent-a-Car, Complaint - Beware of this company that goes under different names

Review by bmellen on 2010-01-22
CANCUN -- They committed to a particular price in US$ and accept credit cards, but when they charged my credit card, they did so in pesos using a highly inflated exchange rate. When I reviewed the charge with them after my bank processed it, the car company refused to even return the excess charge. Unfortunately, using US$ cash to pay them, you lose any protection your credit card company may extend.
If you still want to support a company that does this sort of thing, I suggest agreeing, when making your reservation, to a fixed cost, in pesos, in writing – including the various zero-deductible insurances, taking complete detailed pictures of the car’s defects when you pick it up, and making sure you get a receipt saying “fully paid” and retrieving your credit card authorizations/signatures when dropping it back off.
The company also operates under the names: Caribbean Rent-a-car, Cancun Rent-a-car (cancunrentacar.com), and America Car Rental (America-carrental.com), Fox Rent-a-Car. Car Rental Express (CRX) is one agency that front-ends for America Car Rental (carrentalexpress.com).

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