Embassy Complaint - Kicked out for absurd policy at embassy suites hotel
embassy suites hotel. I signed an agreement (that they refused to give me copy of) pertaining to rules and regulations. While I was in the bedroom suite and the kids were eating pizza and watching a movie, apparently some of them went into the hallways for a few minutes without me. The assistant manager( strong arm enforcer) came to the room and questions the kids as to my whereabouts. His intimidating and generally scary demeanor so flustered the kids that their response was equivocal about being sure if I was in the room or not. I most certainly was in the bedroom watching television. He left, without checking to see if I was there, and later then called me on my cell phone and said he would be up to speak with me. Accompanied by a female associate he was informing me that I was being asked to leave, and if I did not they would "take it to the next level". I said that I we were wrongly be singled out and that if they felt it necessary to please take it to the next level. They then summoned the sheriff's office to inform me that if I didn't leave they would call child protective services to take away the children and physically remove me for trespassing. I agreed to leave as the children were visibly frightened, of armed officers and this sinister looking manager. I requested a copy of my signed agreement and a refund. The assistant manager in front of the sheriffs said he would provide me with a copy of the agreement and his business card, but would not refund our money. The children were quiet and nervous at the sheriffs' presence and the thug of a manager leading us out. In the lobby when I requested the copy of my agreement a Mr. Ali who was apparently the general manager, and perhaps franchisee owner, venomously spat out that the form was hotel property and would not provide me with a copy, much to the surprise of the sheriffs standing there. When I questioned the sheriff they said I would have to subpoena a copy. Myself and the children were humiliated and could never have imagined being treated so shabbily by an hotel or any other customer service business. They have clearly made in impact on the five of us and there families and everyone else that we most certainly relay this story to. BAD service gets told to many more people than good service. I plan on speaking with "corporate" as they told me to talk with, as well as willing to spend a considerable sum in our courts, to prove that what they did to us was well beyond the contractual obligation with which I signed.