Embassy Complaint - Kicked out for absurd policy at embassy suites hotel

Posted by Ytropious on 2010-01-22:

#1, Why were you having a sleepover at a hotel?
#2. Unsupervised children are against hotel rules, whether it was a mistake or not
#3, Isn't there some sort of rule regarding keeping kids who aren't yours in hotel rooms?
#4 Kids make mess and kids make noise, how do you know they weren't being a nusince to other hotel patrons?
#5 Try Chuck E. Cheese next time

Posted by bunnyhead on 2010-01-22:

The kids were obviously not eating pizza and watching a movie, they were causing a ruckus in the hallway. The manager probably got complaints from other patrons and that is why he came to the room. If you were in the bedroom, you were not supervising the children and that is why you neither heard them in the hallway nor the manager when he came calling.
If you were truly paying attention to what was going on in the room you would have heard the manager when he knocked on the door and talked to the kids.
I would have kicked you out too.

Unfortunately, I have been in a hotel when people's children were making a ruckus in the hallway and I can tell you that it is annoying and rude.

Posted by The Hurricane on 2010-01-22:

Part of this story is missing.

1. What were the children doing in the hallway? Most likely they were causing a disturbance as unattended children tend to do. You failed to mention what, exactly, the reason was that the manager had to pay you a visit in the first place.

2. How were YOU behaving that caused the manager to decide not to deal with you anymore and refuse you a copy of the signed form?

Until more details are given, we can only assume that this is how it happened: You weren't doing a good job of watching the children and they were running up and down the hallway raising cane and causing a disturbance. When the manager approached you about it, you gave him a bad attitude (which is probably why they decided to kick you out rather than just give you a warning... or did they give you a warning first and then you STILL didn't keep an eye on the kids?). Your anger and attitude finally escalated to the point that the manager decided he wasn't going to cooperate with you any more and refused the form.

Posted by Venice09 on 2010-01-22:

I agree with the others. And I too am wondering why you would be staying at a hotel with your son and his friends. It seems a little weird. Was it a special occasion or some sort of party? Were you attending an event that required an overnight stay?

I think it was your behavior that ultimately caused you to be asked to leave. The boys were probably just being boys, and you weren't doing your job as chaperon. When you didn't take responsibility for their actions and instead became defensive, it probably prompted the call to the sheriff.

This is a one-sided rendition of what happened, and I'm sure there is a lot missing from the story that you would rather not share.

Posted by let me see? on 2010-01-23:

You missed your calling, you should write drama for the stage or screen. Something is fishy with this complaint as others have noted. Was this suite so big that you couldn't hear or see children a few feet away? And you didn't hear his knock on the door? This is my theory, you checked into a hotel with your kids of some of their friends, you stepped out to where ever (bar) and the kids went wild. He called you on your cell phone (not there to answer room phone?) and you went back to room and were confronted by sheriff department, blah blah blah. But by all means spend thousands on a court case. I am sure the case you tell the lawyer is that you and your children are so emotionaly upset the only thing that will help is a huge amount of money. Made for TV movie!!!

Posted by localgod on 2010-01-23:

I certainly do not want to spend a night at an Embassy Suites in a room next door to four 10-year-olds. Put yourself in our shoes. If they were loitering in the halls, they were unsupervised. The hotel is private property and owes you no explanation nor refund, your actions as a customer made you a trespasser.

Posted by jktshff1 on 2010-01-23:

nowadays, 10yr old kids have no business in any hotel, in the hallways by themselves.

Posted by yoke on 2010-01-23:

There is alot more to this story than what we are being told.
My biggest concern is why the manager had to call you on your cell phone if you were in the room? Why did you not answer your room phone?
Hotels don't ask you to leave because the kids are int he hallway. Which hallway were they in? I have a feeling while the OP was "relaxing" the kids were running wild through the hotel. Maybe the OP should ask the kids what they really were doing.

Posted by Ytropious on 2010-01-23:

Also I just thought of something, there are 5 people in the hotel room. If she only checked in 1 adult and one child and there's one adult and 4 children, that could be considered grounds for being asked to leave.

Posted by raven2002 on 2010-01-23:

I looked around a bit, didn't find anything about not being able to keep kids that are not your own in a hotel room.My mom used to take 3-4 of us girls to Cedar Point all the time. Our girl scout troop traveled a few times, so did the soccer team. My best friends parents took us to Hocking Hills a couple times.

That said, it sounds very much like people on both side needed to dial down the testosterone and dial up the common sense. And yes, you are legally permited to a full and complete copy of anything you sign (not just a signature page like my former employer tried to get away with, LOL)

Posted by Ben There on 2010-01-23:

Finally a hotel manager does something about kids roaming the halls. This complaint would be a compliment if written by any of the other guests at the hotel

Have a party at your own house.

Posted by Skye on 2010-01-23:

The hotel did the right thing.

Why weren't you supervising these kids? God forbid, something had happened to one of them, abduction, getting hurt, etc. then you would be writing a complaint about the hotels security.

You seem to be hung up the the rules and regulations, the copy you signed, but did not receive. Do you think in it, it says its ok for 10 year old children to be roaming around the hotel unsupervised??

You were responsible for these kids. Do their parents know you lost track of them?

Posted by PepperElf on 2010-01-23:

i dont see what the hotel did wrong.

you signed the rules
regardless of getting your own copy or not you had the ability to read it before signing

"apparently some of them went into the hallways for a few minutes without me"
which tells me right there they weren't really being supervised
nor did the adult in charge make it clear to them that they weren't suppose to wander off.

i don't see where the hotel did anything wrong.
other than enforcing the rules that you signed an agreement for

Posted by Inat on 2010-01-23:

i guess i dont understand why you were at a hotel for a sleep over - using the pool? just seems weird to me...

Posted by ProConsumer on 2010-01-23:

Some kids can be trusted to behave, others cannot. In my opinion kids that age (especially four of them at one time) should not be left unattended for any reason. Especially in unfamiliar surroundings. That is just asking for trouble. I am not saying the way the hotel management handled the situation was approriate, but you should have been immediately available to have a conversation. They shouldn't have had to call your cell phone to reach you.

Posted by raven2002 on 2010-01-23:

Inat, maybe it was a birthday celebration, they wanted the fun of a pool, excitement, etc. Why doesn't matter, IMHO.

What matters is the OP refuses to take accountability for not watching the children.

Posted by The Hurricane on 2010-01-25:

LOL @ Ben There.

Posted by jackturner on 2010-09-11:

don't you guys have kids? everytime i go to embassy suites there is kids having a party including my kids. its fun kids love it! swimming hot tub pizza at night for dinner all you can eat breakfast we do it every year my daughter invites her friends for her bday i know a ton of other people that do this to. its not unusual!

Posted by Dryad on 2010-09-11:

Jackturner, hey thanks! Because of you, I know to avoid Embassy Suites.