Citizen's Bank Complaint - Unfair overdraft fee
NEW YORK -- Recently, I used my debit card attached to my Citizen's checking account to pay part of my UAlbany orientation fee.
The school made a mistake and initiated an $80 charge instead of the $10 partial payment I'd authorised. They reversed the charge the same day, and charged the appropriate $10.
However the $80 was still on hold in my account, creating a negative 'available funds' balance. I had $31 in the account, to cover the $10. When the $10 charge posted, it posted against the negative available funds.
Consequently, I was charged a $39 overdraft fee. I called the bank, figuring that since no actual overdraft occurred (the $80 was never actually claimed by UAlbany), they'd reverse the fee.
Instead, I'm told since it's not a bank error, they can't reverse the funds. I was told to contact the merchant (UAlbany) to request a refund of the fee. Even the student financial services representative I met with, in an attempt to get the fee, spoke to the bank. He argued with their supervisor at their customer service phone center on my behalf for close to 20 minutes and got no further than I did.
So Citizen's Bank is making a profit off me. I am a disabled college student, living on SSD and stdent loans. And they are making an unfair profit off me. I willingly pay overdraft fees that are my fault. But this is not my fault, and I'm still out $39.