Aeroplan Complaint - Trying to use Aeroplan miles is useless
I'm trying to book a family flight using aeromiles for next Xmas (yes, over 11 months in advance because otherwise you won't get anything; hope my parents will still be alive then). They unbelievable only have 1 direct flight space (at 25000 miles) per flight (for the 3 of us it would be 309000). I tried other dates even in other months and it's the same story all year. After phoning I found out that HORAY, they have more spaces available on flights with stops.
I guess Air Canada figures that children will behave better if they're made to spend 8 hours on a plane instead of five. If it was just my wife and I we'd take different direct flights (I guess they want us sitting beside strangers so that we can spread the word about our experiences with Aeroplan).
The only reason I can see for this policy (besides annoying people) is that it must save them money on fuel to have to take off and land repeatedly rather than no stops.