Aeroplan Complaint - Trying to use Aeroplan miles is useless

Review by pointer on 2010-01-23
I'm trying to book a family flight using aeromiles for next Xmas (yes, over 11 months in advance because otherwise you won't get anything; hope my parents will still be alive then). They unbelievable only have 1 direct flight space (at 25000 miles) per flight (for the 3 of us it would be 309000). I tried other dates even in other months and it's the same story all year. After phoning I found out that HORAY, they have more spaces available on flights with stops.

I guess Air Canada figures that children will behave better if they're made to spend 8 hours on a plane instead of five. If it was just my wife and I we'd take different direct flights (I guess they want us sitting beside strangers so that we can spread the word about our experiences with Aeroplan).

The only reason I can see for this policy (besides annoying people) is that it must save them money on fuel to have to take off and land repeatedly rather than no stops.
Comments:4 Replies - Latest reply on 2010-01-24
Posted by Ben There on 2010-01-23:
Frequent flyer plans never promise that you will be able to get a seat during the holidays, on nonstop flights, or 11 months in advance. Nonstop flights right before the holidays are some of the most expensive tickets of the year... why would they give them away for free? If you are worried about your parents dying within the year, take off some time in the next few months when travel is very slow and you will have a much better selection of free flights.
Posted by David on 2010-01-23:
I just returned from Tucson using Aeroplan.
Couldn't have been easier. Agree with above. Using any FF miles at Xmas is difficult. You may also want to check with and post on their Aeroplan board.
Posted by Anonymous on 2010-01-24:
Those plans have restrictions. An airline will not accept them as payment during a time they can charge a premium for the seats and still fill up the plane.
Posted by Pepper on 2010-01-24:
i'm surprised you can even use the miles for christmas
many airlines have xmas flights as "blackout dates" meaning they don't accept frequent flier miles etc for them.

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