Air Canada Complaint - Poor service / Lies / Theft
RICHMOND -- To whom it may concern,
Recently my work booked a flight for me to Prince George. I got stuck in traffic as a local bridge was shut down because of a serious accident. Inevitably this caused traffic congestion enroute to the airport. I arrived at the check in, talked to the woman agent with 20 min. before the flight was to take off. I had waited in line for 5 min. and finally got to the woman agent. Only 3 agents on at the time. I said wow I made it... she replied you missed your flight... it still had 20 min. 'til takeoff. I asked if there was anyway to get on the flight. There was still time, she replied, no you are to be here 30 min. before departure. Not in the least being polite.
I explained the traffic situation and that I had run in from the parking lot. She said she can't do anything for me. After about 5 min. of talk she said you can talk to a supervisor over there...pointing in a general direction. She continued she'll just tell you the same thing I did. Continuing on the agent said there is a flight later tonight at 10:15 I can get you on it as it is the last seat available and it is only a $150.00 transfer. With the pressure on to get to Prince George and possibly having no time to check other flights as this was the last seat on the later flight, I took it. Waited over 5 hours in the airport.
Got on the plane to find it only half full. I was lied to.
Found out the next morning my suitcase zippers on the back were open and my adapter for my phone was gone.
Also a person working with me said they were on my original flight and it was delayed 15 min..
I returned on West Jet and what a difference in: flight, manners, hospitality and service. Yes I did tell the Air Canada story to West Jet employees, it is not like they hadn't heard stuff about Air Canada before. They just shook their heads and said that wouldn't happen here... that I believe as I have flown West Jet a dozen times or so and have never experienced any grief or concern.
I feel cheated, I'm out $150.00, was lied to, stolen from and am not ever going to fly Air Canada again. To do all a service, I'm going to tell as many people as I can about this flight.
Air Canada-F grade. West Jet-A grade. Flight attendants were fantastic for West Jet too. Air Canada, take lessons from West Jet cause your service and theirs is night and day.
Very disappointed and unhappy Air Canada passenger.