Burger King Complaint - Fast Food Convenience A Farce
On a cold January morning while awaiting a prescription to be filled at the local pharmacy, a nice cup of Hot Cocoa sounded soothing. I approached the drive thru of the nearest fast food rest. Burger King. Now, I discontinued frequenting this establishment years earlier for the poor quality of food to begin with. But how can you mess up hot chocolate. I paid for and received what I assumed was hot cocoa in the cup with lid. Left to further wait on the script to be ready. As I sat in my car I lifted the cup to my mouth and smelled the scent of hot plastic. I looked in the cup to find simply hot water! I quickly went back to the drive thru and proceeded to hand the window clerk the hot cup of water. I stated for her to take it and that I had ordered hot cocoa. She stated she was not aloud to mix it and that the package of powdered cocoa was in the bag with the napkins. Now, I ask you, how convenient is it to mix powdered cocoa into a cup filled with scalding water while in the drivers seat?!! I was paying for the convenience of having it delivered prepared! I demanded she take the cup, did not want a refund, did not want a substitute. The gal at the window (with tongue piercing) said "o k thank you". Thank you? Was thanking me? for what? I told her I would be going to McDonalds where they actually give you what you pay for. What happened to the motto "Have it YOUR way at Burger king".
The food is terrible, the service is sub par, and now you have to prepare items yourself... while DRIVING! I am waiting on a lawsuit to appear in the news where a consumer is scalded while trying to mix hot cocoa while driving. Or better yet, fatality due to "mix up". PLEASE! What kind of marketing is this? I am telling everyone I know about this incident. I am calling the "hot line" to report the complaint. And I will defer any other visits to any Burger King as well as encourage others to do the same!