Baby R Us Complaint - Babies "R" Us Return Policy
COLUMBUS, OHIO -- My wife and I just had our second child three months ago. During this pregnancy, we decided to start purchasing diapers early to help manage the cost. My wife bought a box of Pampers Swaddlers size 2 ($41.99) about four months ago at Babies"R"Us. Our daughter has already outgrown those. I recently tried to exchange the unopened box without a receipt for Pampers Cruisers size 3 to Baby"R"Us at Polaris (Columbus, OH) and they refused. Not only did they refuse, but they were also very rude when I questioned them. I know I'm at fault for not having a receipt and it's been past 90 days, but all I was asking was to exchange them for a different size. They were the same brand and same cost. Someone please explain to me why I can go to any other retailer in Columbus and not have this issue.
However, Baby"R"Us feels they can forget about customer service and treat their customers with zero respect and not make an easy exchange. I've spent an unbelievable amount of money with their company, but I now refuse to spend anymore money at Baby"R"Us!