AHS Informative - We guarantee to take your money and give poor service - Air Conditioner

Air Conditioner

Review by mese on 2010-01-24

CARROLL, IOWA -- I have had a warranty contract with AHS for about 10 or so years, I moved into my new home in 1999 and I did not need any sevice from AHS at first, but when the time came that I had to call for a home problem It seem as if they give good service. but the next time I called things had changed, The company that came out give very poor service, so I called AHS to let them know that the service was very bad and they just brushed me off. then I had a problem with my air conditioner over and over again, so I had the company that AHS send put in a new A/C to solve the problems that I was having with my A/C only to find out I still had problems with my A/C. On 1/24/2010 I had another problem with the A/C so I called AHS and asked for service. they set me up with a company and gave me the number to call if I did not hear from them. I call and they would send some one out the same day, but it would cost me $89.00 an hour for the service. I quickly told the company that I had AHS and they give me the number to check about on getting service. The lady said I would have to wait for the paper work to come. after a few hours I received a call that I would not be getting service for 3 days. I called ASH back again and they send a nother company out the next day. the young man who came looked at my A/C and I told him about the problems I were having over the years with the A/C he then went into the upper part of my A/C and showed me the real problem. All the times that AHS send an A/C company no one every when into the top part of my A/C or walked me though the things that he did. AHS would not cover any thing on my A/C. even though the companys that send did not inform me of the things I should have done to help me keep my system up and running, but they did not have a problem getting me to buy an A/C and other products from them that I really did not need. AHS has broken one of the most important rules of all, "We guarantee excellent service". AHS did not approved the service that they guaranted to myself and others. I hope that someone make life a living hell for them. like they did me. AHS, GOD see every thing that you and your contractor do.