Sears Mastercard Complaint - Fraud
I HAD been a loyal Sears customer for over 40 yrs until my recent experience with their MasterCard. I made the mistake of taking them up on their 0% financing to pay off higher interest loans. I transferred over 8,000.00 to my Sears M/C. I also made the mistake of using my Sears M/C online and my credit card # was hijacked! The zero fraud liability that the Sears credit card they advertises and promotes does not exist! Quite the opposite; they stalled on reviewing the fraud transactions by claiming that I had to sign and return an affidavit, which I did. I mailed and faxed the complaint, which they then claimed they never rec'd. They temp reversed the charges and re-billed my account over 4 times and yes I spoke to a manager each time. Each manager had a completely different story from one day to the next. One said they never rec'd the complaint, the other said they rec'd it and it was being reviewed and I would be notified of a decision when one was made by their fraud dept. After going through this process for over 5 months, recharged, finance charges included, repeatedly, they finally decided that I was responsible for all of the fraud charges plus finance charges! We closed the compromised card but they still hold me liable for the charges.
If I do not pay they threaten to destroy my once excellent credit! In addition, they have repeatedly claimed to have not rec'd my payments on time regardless of how early I send them. They then hit me up with late fees and void my zero% financing and hit me up with unreasonable interest rates. This has all taken a toll on my credit. I no longer qualify for all the great low interest financing rates that I once enjoyed for over 10 yrs. Extortionist!!